holidaykids.com.au ("holidaykids", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or services, you agree to the collection and use of information in accordance with this policy.
1. Who We Are
holidaykids.com.au is a Sydney-based online marketplace connecting families with school holiday program providers across New South Wales.
2. What Personal Information We Collect
Families and users
- Name and email address (when registering for launch notifications or creating an account)
- Location/suburb (when searching for programs)
- Children's ages and program preferences (to filter search results)
- Payment information (processed securely via a third-party payment provider — we do not store full card details)
- Booking history and communications with providers
Program providers
- Business name, contact name, email address and phone number
- Program details, descriptions, pricing and availability
- Working with Children Check (WWCC) documentation and verification details
- Bank account details for payment disbursement (collected and stored securely)
Automatically collected information
- Device type, browser type and operating system
- IP address and approximate location
- Pages visited, time spent on site, and referring URLs
- Cookies and similar tracking technologies (see Section 8)
3. How We Collect Personal Information
We collect personal information:
- Directly from you when you register, make a booking, submit an enquiry, or communicate with us
- From program providers when they register and list their programs
- Automatically through your use of our website via cookies and analytics tools
- From third-party payment processors when a transaction is completed
We will only collect personal information by lawful and fair means and only where it is reasonably necessary for our functions and activities.
4. Why We Collect and Use Personal Information
- To operate and improve the holidaykids.com.au marketplace
- To process and manage bookings between families and providers
- To verify program provider credentials, including Working with Children Checks
- To communicate with you about your account, bookings, or enquiries
- To send pre-launch notifications and updates (where you have opted in)
- To send marketing communications (only with your consent — you may unsubscribe at any time)
- To process payments and disbursements
- To comply with legal obligations
- To detect and prevent fraud and ensure platform safety
- To improve our website, services and user experience through analytics
5. Disclosure of Personal Information
We may disclose your personal information to:
- Program providers — families' booking details are shared with the relevant provider to fulfil the booking
- Families — providers' contact details and program information are visible on the platform
- Payment processors — to process transactions securely
- Analytics providers — anonymised or aggregated data for platform performance analysis
- Email service providers — to deliver transactional or marketing communications
- Legal and regulatory authorities — where required by law or court order
- Professional advisers — including lawyers and accountants, under confidentiality obligations
We do not sell your personal information to third parties. We do not share personal information with third parties for their own marketing purposes without your explicit consent.
6. Children's Privacy
holidaykids.com.au is designed for use by parents and legal guardians on behalf of their children. We do not knowingly collect personal information directly from children under 18.
Information about children (such as age group or special requirements) is used solely to facilitate bookings and is handled with the highest standard of care.
Program providers are required to hold current, valid Working with Children Checks for all relevant personnel. We verify this documentation as part of our provider onboarding process.
7. Cross-Border Disclosure
Some of our third-party service providers (such as cloud hosting, analytics, and payment processors) may be located outside Australia. Countries to which personal information may be disclosed include the United States. We take reasonable steps to ensure overseas recipients handle information consistently with the APPs.
8. Cookies and Tracking Technologies
- Essential cookies: required for the site to function (e.g. session management)
- Analytics cookies: help us understand how visitors use our site (e.g. Google Analytics)
- Marketing cookies: deliver relevant content and measure campaigns (only with consent)
You can manage your cookie preferences through your browser settings. Disabling cookies may affect site functionality.
9. Data Security
We protect personal information through encrypted data transmission (HTTPS/TLS), secure access controls, and PCI-DSS compliant payment processors. While we take all reasonable steps, no method of online transmission is completely secure — please notify us immediately if you suspect any unauthorised access.
10. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes in this policy, or as required by law. Booking records may be retained for up to 7 years for accounting and legal compliance. When information is no longer needed, we take reasonable steps to destroy or de-identify it.
11. Accessing and Correcting Your Information
Under the Privacy Act 1988 (Cth), you have the right to request access to, or correction of, the personal information we hold about you. Contact us at hello@holidaykids.com.au. We will respond within 30 days.
12. Privacy Complaints
If you believe we have handled your personal information inappropriately, please contact us at hello@holidaykids.com.au. We will respond within 30 days.
If unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
13. Marketing and Opt-Out
We may send you marketing communications where you have opted in. Every marketing email will include an unsubscribe link. You may also opt out at any time by emailing hello@holidaykids.com.au. Opting out will not affect transactional communications about your bookings or account.
14. Changes to This Privacy Policy
We may update this policy from time to time. We will notify registered users of material changes via email and post the updated policy on our website with a revised effective date. Your continued use of our services constitutes acceptance of the updated policy.